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Why I heart Dreamhost

Scott

·

For about three hours my servers went down at Dreamhost. They are very good about getting things back up and running quick but of course like any concerned customer I contact the support department to hopefully get it up sooner than later. This was my hilarious response I received after my servers went back up. I do appreciate having a host company that can joke. It is so nice!

Dreamhost plus’s

  • Green
  • Fast Service
  • Many Options
  • One Click Installs
  • Unlimited Storage & Bandwidth
  • Unlimited e-mails
  • Unlimited Domains
  • You get the idea

Green Web Hosting! This site hosted by DreamHost.

Im so sorry about that! There was a user offering a particularly large media file for download. With all the simultaneous users it was saturating your servers bandwidth and really messing up everyones MySQL connections. I disabled the offending file and laid down some smack on the user.

I was able to access your database without any problems now. If you have any further questions, please let me know.

Thanks! Mike M

can you smelllllllll what the server guys are cooookin?

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Comments

2 responses to “Why I heart Dreamhost”

  1. Mike Panic Avatar
    Mike Panic

    I've been with them for a few years and the fresh new web host smell is starting to fade. I have MySQL server issues with them every other month, the last one caused an error500 to show up on my site for more than an hour. Trouble ticket submitted, 4 hours later (3 hours after the problem was resolved) the official answer was, "the down time was due to the load your sites using WordPress put on our servers, here's a list of stuff you should do to reduce the load." Sorry, that's not an acceptable answer. According to my stats, at the time the site went down there were barely 50 users on my one site, as an article just started to get popular on StumbleUpon, total uniques for the day were only 10-15% higher though. Their other suggestion was that I upgrade my hosting plan to their premium account to prevent this from happening again.

    This is a very common problem with web hosts, DreamHost is one of the biggest – they oversell their disk space and bandwidth, so it looks good from the outside but as soon as you start to push their limits, it fails. They hope you never use the "all you can eat" marketing ploys. I use maybe 1% between several sites of the bandwidth and disk space allocated to me, because they give you SOO much. If I ever did want to max out the amount of space I am paying for, I'm sure it would have a negative impact on whoever elese is sharing that particular server space with me.

    Reply
  2. Mike Panic Avatar
    Mike Panic

    I've been with them for a few years and the fresh new web host smell is starting to fade. I have MySQL server issues with them every other month, the last one caused an error500 to show up on my site for more than an hour. Trouble ticket submitted, 4 hours later (3 hours after the problem was resolved) the official answer was, "the down time was due to the load your sites using WordPress put on our servers, here's a list of stuff you should do to reduce the load." Sorry, that's not an acceptable answer. According to my stats, at the time the site went down there were barely 50 users on my one site, as an article just started to get popular on StumbleUpon, total uniques for the day were only 10-15% higher though. Their other suggestion was that I upgrade my hosting plan to their premium account to prevent this from happening again.

    This is a very common problem with web hosts, DreamHost is one of the biggest – they oversell their disk space and bandwidth, so it looks good from the outside but as soon as you start to push their limits, it fails. They hope you never use the "all you can eat" marketing ploys. I use maybe 1% between several sites of the bandwidth and disk space allocated to me, because they give you SOO much. If I ever did want to max out the amount of space I am paying for, I'm sure it would have a negative impact on whoever elese is sharing that particular server space with me.

    Reply

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